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We can process returns and refunds only for items directly purchased from and fulfilled by Paksac. We will contact you via email once we have received and processed the returned item. If a refund is due, it will be done in the same form of payment originally used for purchase and within 7 to 14 business days of being in receipt of the returned goods. If your return is not due to our error and we covered return shipping cost, we will deduct the shipping cost from your refund. Goods returned in original unopened cartons are subject to a minimum re-stocking charge of 20%.